Crystal Lucero

Review of El Paso Residence Inn

Be careful of unclean tubs! I slipped in the showe...

Be careful of unclean tubs! I slipped in the shower just after slowly stepping in and putting weight on my right leg, my foot slipped out from under me with how slick it was forcing me into a pretzel position, I have since gone to urgent care for massive contusions around my body and a masseuse for the injuries and pain I have been in that forced us to stay an extra night that they charged us almost $300 for on a room that gives Marriott reward members a price of $125. I have yet to hear back from them about the incident report I filled out with them. Not happy that I was treated so poorly after touching base with them about charges or even hearing back from them after Abraham said I would.