Stephinann Fisher

Review of Westlake Financial Services

This is THE WORST customer service i have ever had...

This is THE WORST customer service i have ever had! They literally lie to you over the phone and hang up on you when being "transferred" and ask that you call back. The "supervisors" dont get anything done. I have been calling since Oct. 7, 2017 and have been getting nothing but the run around. I have asked to go above the supervisor and they said that would be a manager and they hung up on me. I am so tired of lip service and the company doing nothing. The company is obviously not interested in customer service at all. I am so disgusted. Now I have to call back tomorrow and get hung up on all day to get any type of answer if I even get one!:(. Im so tired of this!!! As soon as possible im changing lenders. Disgusting.