3 years ago

If you can give zero stars, I will give zero point...

If you can give zero stars, I will give zero points. I had to stay today, but I encountered a 10/1 parade. The Tsuen Wan tear gas and petrol bombs, no means of transportation, even if they are not afraid of danger, there is no way to enter. Although the policy of the hotel is not refundable, although there is no legal problem, such a service attitude is indeed disappointing.

I would give zero stars if there is such a rating. I am supposed to check in today, but the area is democratic being stormed by protesters. Literally gas grenades and molotov cocktails are flying as I write this, plus there's no public transport of any Kind to get to the hotel even if I ignore the danger. The hotel maintained its policy of no refund under these exceptional circumstances. While the hotel is legally correct, this is no way to serve the customer, which is extremely disappointing.

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