1000% Awful. Sadly, it started off even before I m...

1000% Awful. Sadly, it started off even before I made it to the resort. I called 2 days prior to our reservation as we received news that my mother in law was going into hospice care and was only given a matter of 72 hours to live. I was inquiring to see if there was any form of credit we could receive, given this immediate family member emergency, or if we could possibly transfer the credit to another time, or even to another couple. I was rudely cut off and told that if it was not my physical self having an emergency, I was past the cancellation period and there s nothing that can be done. She goes, well it s not YOUR mother. No, it s my mother in law, but it IS the mother of the other person on the reservation, hence why I am calling.
As I m getting ready to attend the night s festivities with our wedding group, my steamer cord knocks over my perfume bottle and it breaks all over the bathroom floor. I instinctively step to try to start cleaning it up and a large piece of the base goes straight into the middle of my foot. I called the front desk asking if I could get some sort of super glue or liquid stitch in order to seal it up so I could make it to the wedding festivities that evening. They said the best they could do was bring me a Bandaid and the nurse was already gone for the day. I managed to tape up my foot by myself and hobble down to try to meet everyone. Unfortunately, by the time I made it down to the main building, everything had ended. Once I got back to my room, my foot was hurting so badly I began blacking out from the pain. I couldn t walk, I couldn t put any pressure on my foot. It throbbed all night keeping me awake.
The mother of the bride came to my room first thing in the morning and called the nurse s office and insisted someone come get me because I couldn t walk. Over an hour and a half later, a staff member shows up asking if I m ready to go. I said, yes, where s the chair? Or do you have crutches? He looked at me blankly. You mean you can t walk? No that s why you were called an hour and a half ago! If I could walk, I would ve already been down at the nurse s office. He offers his arm to help me. Absolutely not. I proceed to try to hop to the door. Mind you, I m on the second floor, a good ways away from the elevator. As soon as I make it to the hallway, he offers a piggy back ride. Excuse me?! Are you serious? No. I kept hopping, half way down the hall, I just give up out of exhaustion and say sure, let s try it. He kneels down for me get on his back he stumbles as he tries to lift me (Mind you, I m 5/6, 150lbs not a huge person), I go forward and of course, fall on the foot that is punctured, you can imagine the level of pain I m in at this point. I said forget it and continue to hop. I get to the golf cart on the first floor and he takes me to the nurse s office. Her first reaction is seemingly amused that I m in such pain. Not professional at all. The security guard came to get a report from me. I gave him all the details and said there was still glass all over the floor and my bloody towel. He said he was going to go check it out and would have the room cleaned. The nurse said there was nothing she could do for my foot, that I needed to go to the hospital on the island. They managed to find me a wheel chair to get me to the shuttle to take me to the hospital. Yet they couldn t manage to send one to the room? After a 6 hour ordeal, a tetanus shot, pain meds, I finally make it back to my room Sandals employee took me in a wheelchair only to show up to the bathroom still with the bloody towel and glass everywhere. This employee was mortified and called housekeeping immediately to come clean. I'd type more, as there is a LOT more that was terrible but I'm out of room. Horrible service, horrible food, maids were loud and disruptive - impossible to sleep, room service was non-existent, pool was filthy, staff was rude. You couldn't pay me to stay at a Sandals Resort ever again.