Minh Nguyen

Review of Lexus Of Huntsville

I have been a long time supporter of Lexus of Hunt...

I have been a long time supporter of Lexus of Huntsville. They have always provided great service to my wife's Lexus. Their service was so great that I was considering purchasing a sports Lexus car here. My recent visit was great. The Service consultant was Brink Hindman. Very professional and great service. He deserves a 5 stars.

The only reason I deduct a star for this review is Lexus dealership at this location have recently changed its policy and no longer provide a borrow car for customers unless your service takes more than 3 hours. This didn't bother me at this past visit because I wasn't in a hurry so I didn't mind waiting; however, I can see this could cause some problems in the future when my wife or I wouldn't have 1 to 3 hours to sit around and wait in the lobby.

Lexus is a top brand not just because of their cars, but also because of the service that they provide to customers. Taking away a customer's incentive could potentially give this dealership a bad look.

Overall great service by Brink Hindman.