If I could give no stars I would. Awful company been with them about a year. Got a letter to say Iva been terminated no letter phone calls or anything before tried to get hold of and had no repose what so ever.
I can also say that aperture have been tottaly shocking in there handling of my Iva my Iva was completed in September 2918 no corraspondes from them untill the other day when a letter arrived stating I had missed three payments and I have untill the 28th if Feb to rectify or there going to cancel my Iva how can you cancel it when it's already completed Muppets they send you the forms for your financial situation review then go and increase your monthly contribution to a tottaly unmanageable amount and when you retell them you carnt afford it they then put your account into arrears now what Iva company put a peaple in debt took advice from citizens advice they shocked cannot wait for this nightmare to be over would not recommended these peaple under any circumstances I didn't have a choice in the matter they are shockingly bad to deal with on every level
I paid off my IVA a year ago this week and still isn't completed. The lack of correspondence has been terrible, very disappointed
Very happy with service untill closure.....nightmare....been ongoing since Nov17...still cant get any sense. 48hr call back ...3 to 6 months ....disgraceful...am going to complain to Ombudsman
Iva transfered to them and completed over 5 years ago, ppi money then paid to them 4 figure sum which just disappeared, can't get in touch to see where this money went and was told it would be divided 80/20 when taking out iva. Don't believe any went to creditors as case closed .email they give on correspondence does is not valid and if you manage to get through to them by phone they just pass you on to different departments with no answers.
This company is a total rip off. I paid into an iva with these for 16 months at 500 per month only to find that hardly anything has been paid to my creditors. They don't answer e mails and failed to send me a statement of where my money had gone when I requested it. I am now in a worse situation than when I started with this iva and I'm about 8 grand missing. I would advise anyone to stay well clear. I have complained to the ombudsman and ask they be investigated.
Finished my IVA a year ago. Still not finalised a year later. They've even asked for another annual review!
Now been trying to contact them by various email addresses and every department by phone. Just automated answer phone and after waiting 15 - 20 minutes I get a recorded message and then hangs up.
I would never ever use them again and certainly not recommend them. We want to get on with our lives and finances now but are actually concerned if that will ever be possible
Rubbish ... ! Was transferred to these by DFD took them 2 years to contact me .. having agreed a 6 year term..has now become 7 ! Dont reply to emails , phone calls , paperwork missing ... caused more stress ...avoid at all costs
Dreadful company! Do not respond to emails to customer service. Completed in March. Still awaiting completion certificate in August despite emails and calls. State 'normal' time us 3 - 6 months which is wrong! Should only be 2 - 3 months max. No communication. Tried to get another years payment after my last payment made and then offered me a 'loan' to repay. AVOID at all costs
i paid mine off completely in september 2019, still dont have completion and they also tell me it will take 28 days to refund money owed to me, this is atrocious they can do it in 5 minutes or less. telephone contact nigh on impossible , 40 minute wait followed by 30 minute dont touch with barge pole. finally after threatening them with ombudsman, got completion which was finished 5 months ago, am now going to ombudsman because companies refuse to remove data off credit report and still no refund.
I was coming to the end of year 5 last September, Aperture had a third party firm contact me regarding releasing equity from my home to pay a Final Settlement figure, This was arranged and paid to Aperture at the beginning of September, since they took the money I have heard nothing from them what so ever, I have sent numerous emails and tried calling them, The automated service puts you in a waiting que for 30 mins then hangs up (every time)... I did get some mail from them this week 3rd of feb dated 15th November which was an annual report WHICH DID NOT include or mention the final settlement paid in September. This should have been closed by now and certificate issued........ just can t get in touch with them... what now ?
Not intending to sound like a corny advert but from the outset Aperture were fantastic - listening and helping without any judgement of why or how you're in the situation you're in. They took the time to go through everything with me, resulting in the potential for a financially stress-free future! One of the best calls I've ever made and consequently a long overdue great night's sleep knowing that they're handling my creditors, and I've already started recommending them to others. Proper "people" people who definitely know their onions. Thank you Stacie and Tim.
For the people in control of my debt I would have thought they had cared more. Threatened to block my number and the guy sounded like he couldn't care less for helping me. All I want is a termination. Extra annoyed since I didnt choose them in the first place,they bought my account. If your going to have mental health website link on your website make sure you give a damn.
Firstly my account was transferred to these people by DFD.
For over a year it was practically impossible to get hold of them.
As a result of their delay I am now in this arrangement two years longer than I needed to be
How much of the monies they collect actually goes to creditors
The FSA and Financial Ombudsman need to take a close look and investigate this organisation in particular and many like it because the decieve many people when they're at their most vulnerable
You're better off going bankrupt, it'll be over in a year.
Stay clear
Beware. They are impossible to contact and when u finally get thru it s not to anyone with qualifications or knowledge. My Iva was transferred to these. Became a horror story.
This company were MEANT to be mine and my ex-husband's salvation....as if! I only agreed to filing an IVA in June 2011 on the basis that my ex had just started his own taxi company in August 2010...
In February 2013, they wrote to us to say that the IVA had failed due to non-payment and we were to consider bankruptcy. Needless to say, we were back to square one.
I declared myself bankrupt in November 2014 and was successfully discharged from it in November 2015. I wish that I had done this back in June 2011 - and not paid GT a single penny.
Interestingly, the creditors never received a penny from us via GT after the first 6 months. It had been swallowed up in GT's 'bordereaux' - which was a fancy name for their costs and advertising of our debt to the IS and the regional newspapers. We were under the impression that our creditors would have got something from us between December 2011 and February 2013, before it failed. What I want to know is this: from the Dec 2011 to the Feb 2013 period, what was the money spent on if some of it was never sent to the creditors as was promised and intended? The first six months of the payments had met their costs - why did the creditors not receive the remaining payments from Dec 2011 to Feb 2013.
Another interesting point to make is this: they did not send a Notice of Failure to us at all, which they are meant to do so by law. This Notice is legally required by Credit Reference Agencies with which to add to reports. No wonder mine looks hideous!! I have an IVA and a Discharged Bankruptcy on mine - thanks to GT! The debts in the bankruptcy were carried over from the IVA, but the agencies will not remove it because.....no Failure Certficate has been issued by GT.
I am going to make a complaint to the Ombudsman, the FCA and perhaps my local MP at some point because this company bleeds money for their own purposes, it seems.
apertureiva.com