I would like to commend Brandon (desk) for resolvi...

I would like to commend Brandon (desk) for resolving our problem when discovering on arrival that our agent had forget to confirm our room on a 98% sold outt night.This combined with extra help from the concierge team on the Executive Floor turned our 3 day stay into a wonderful New Orleans mini vacation.The room was nice but it's the staff that turn a good hotel into a great experience..