Deborah Dunn

Review of World Toyota

I'll start off saying that I never take the time t...

I'll start off saying that I never take the time to write online reviews. But this experience was the worst and I felt compelled to do so.

I bought a "certifed" pre owned 4 runner. Terrell was my salesperson. Let's just say that as soon as the sale was made he washed his hands of me. Told me that he would have the truck filled with gas. Didn't happen. Told me that he would have the truck detailed . Didn't happen. Literally 2 days after purchase the tire pressure indicator light came on. Next day I'm stranded with a flat tire and have to call for roadside assistance. It took me a couple of weeks to get back to toyota to see about this issue . Wellll... Terrell basically said tough luck, nothing we can do about it. I schedule an appointment for service. ..took 3 1/2 hours...that was with an appointment. There's no slash or nail in the tire but some small hole causing air to escape. Might have been a nail as this place is under construction. I spoke with a service manager at Mercedes and he said that if there was a nail and it was in there tightly, the low tire pressure indicator light would not come on immediately. Apparently I bought the truck with a pre existing tire issue and World Toyota did NOTHING to make this right. Seriously. ..2-3 days after purchase? ?? So before I get my permanent tags, before my check for the down payment has cleared my bank, before I even make the first car payment I have to come out of pocket $250 for a f'ing new tire! Then to top it off, the service tech closed the back door on a blanket that I had in the back of the truck to keep the flat tire from staining the interior fabric. Back door got jammed at the latch.

I previously bought a pre owned Sequoia from a Chevrolet dealership . Had an issue 2 weeks later. They immediately fixed it, no questions asked and no charge! Now that's great customer service and they did the right thing. World Toyota should take note and follow suit.

Toyota is a great make and I will most likely continue to own one as I have always had great experiences. But the customer service at World Toyota is beyond horrible ! Take your money and run...cares less after you drive away.

I do have to give a positive note to Amanda in the service department. She was very sweet, helpful and polite even though I was totally frustrated at the lack of caring from the sales department. ..which includes the other Terrell who says he was the manager.

I'm curious as to what if anything World Toyota will do to make this right.