B

We intended to stay here for our vacation but in t...

We intended to stay here for our vacation but in the wake of the Marriott data breach discovered that our prepaid for reservation was probably stolen. After discussing my options with Marriott extensively, they recommended we cancel and request a refund, which I was assured is very likely in fraud cases. After roughly 20 calls between Marriott customer service and this hotel, they keep pointing fingers at each other to remedy the situation. I am leaving them 1 star because they have been just as unhelpful as Marriott despite one employee at the hotel promising to remedy the situation. Daphne has been especially unsympathetic in this ordeal and keeps pushing the issue down the line when it is the hotel that needs to issue a refund.

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