T

Tracy Read

3 years ago

We consulted their web page and thought it looked ...

We consulted their web page and thought it looked perfect. We tried to call to make SURE they were ALWAYS OPEN, as advertised emphatically online, but nobody answered. We decided to have a little faith and drive 45 minutes to experience this appealing place. When we arrived, the door was locked! We knocked, and an employee came and unlocked the door to say that they were CLOSED for maintenance and gave an incredibly unfelt apology. We were beyond frustrated. We pointed out that their website gave no indication of any maintenance or being closed. We got another, equally cold and fake, apology and then they re-locked the door and walked away. We were hungy and at least 45 minutes from ANY food - including fast food drive-thrus. Thank GOD for Wimpy's in Hamilton. Not only were they open, but they were friendly and the food was perfect. We might have considered returning to the Lakehouse restaurant when they re-opened, but the employee who turned us away was such a jerk that we'll never be back. I think we've each told the story 50 times since! So sad to have an inhospitable place operating disguised as a nice restaurant.

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