Moved into a new rental house, paying my electric ...

Moved into a new rental house, paying my electric bill in advance. 2 weeks later a truck from Toledo Edison drives out and shuts off the power to my house. I had to call and pay for a re-hook-up fee for the power I already paid for. No warning or anything. Their excuse was I didn't call them to answer some questions and listen to an Advertiser trying to sell me Dish Network. All of the questions I answered on the phone were already answered in paperwork I submitted. I will be looking for a different electrical provider.