5 star hotel with 2 star experience..! Was told to...

5 star hotel with 2 star experience..! Was told to decorte room with candles flowers which was charging 2500+taxes . N they ended up with 10 balloons n some petals of flowers n spoiled all the decorations and my surprise..! After that they charged me 2000 for not lighting up the candles..! Management was bad n they didn't accepted the mistake n took the charges for 10 balloons n flower petals..
Even rooms n toilet where not clean as per the mark !
Management was very slow n not satisfactory !
Not at all satisfied and will not refer to any of my friends and family for Ramada resort !