We live in the Charleston areaand this is one of t...

We live in the Charleston areaand this is one of the only resorts close in proximity. The resort is great for families and most of the staff is very friendly. The organization of staff is extremely disorganized and chaotic. Check in is always a nightmare, our luggage was misplaced for an hour, room service was a disaster, it took an hour for housekeeping to bring towels and it took three phone calls for a manager to call me back. They also charged the wrong credit card after confirming twice with them. Our stays have not always been so unpleasant, but this last one takes the cake.