Snacc Cat

Review of Hilton Tucson El Conquistador ...

Our reservation was handled incorrectly three time...

Our reservation was handled incorrectly three times, and we ended up having to pay an extra $300 for the room. The WiFi went out, phones did not function, and staff was rude. The dining was way over priced and of mediocre quality. The pool is nice and many staff are attentive. The problem is that everything is difficult and the people you talk to can t correct errors. Nothing is their fault because online or phone reservations are made by Hilton not the property. So many problems ruined our holiday to a great extent. I thought Hilton was a reputable brand.