Kyle Hasegawa

Review of Grand Hyatt Shanghai

This was my primary hotel for business trips but I...

This was my primary hotel for business trips but I'll now be staying elsewhere. It's a decent hotel but their service is below the standard for this class of hotel. Most of the staff were fine but the tone of the room service operators was often reluctant and sounded as if taking my order was a burden. The taxi queue staff were below expectations and seemed to ignore you until you called out to them. The new "World of Hyatt" loyalty program also reduced perks.