Leslie Johnson

Review of Capitol City Honda

Since I posted my original review below, Capitol C...

Since I posted my original review below, Capitol City Honda called me and replaced the splash guard. They also called later and told me that the "technician" who worked on my car had been sacked. While that was not part of my goal, I appreciate that they're trying to make sure other customers don't have a similar experience. I wish I hadn't had to post a stinky review to have them understand how concerned I was. But they have tried to make it right.

I won't be back. I love my little Honda Fit. I took it to Capitol City Honda for a simple oil change and tire rotation, waited for it, and drove off to work thinking all things were good. A mile or so down the road, as I was accelerating onto I-5, my car fell apart. Something started bouncing up and down off the pavement under the front end of my car. Turns out the technician either forgot to put the front clips back on the splash guard, or broke them when he did the oil change, and the splash guard had just dropped off. I listened to it drag on the road for the half mile or so it took me to get off I-5 and into a parking lot. I called, and 40 minutes or so later they finally got the technician out to zip tie the front end up so I could drive back to the dealership so they could fix it. I waited for a shuttle to work, and had to get the shuttle back again at the end of the day to pick it up. That's about an extra hour and a half out of my work day. Did they offer to replace the splash guard? Nope. It was already scuffed, and wasn't broken enough to replace. As recompense for the extra time I had to wait around, and the aggravation of my car - which I love - falling apart under me on I-5, they informed me my next oil change was free. Cheapest possible way out for them short term. Especially because I'll never take my car back there again, so they won't even have to cough up for the oil change. But I also won't be buying the Honda Ridgeline truck of my dreams from them, nor will I have it serviced there. They don't appear to be especially interested in making things right when they screw up.