Very very poor behaviour by some of the staff and ...

Very very poor behaviour by some of the staff and a lack of understanding of the points of view of customers. Went to watch the convert and I am disappointed at how I was treated. I was not even able to collect my personal belongings and leave despite explaining my circumstances. The person that I spoke to at the front desk to make a complaint when I was eventually able to leave the venue was equally unhelpful. They do not offer refunds and staff lack training regarding providing a good service and customer satisfaction. I will never ever attend a play at the venue again.