Sean Driver

Review of DCH Auto Group / Torrance Toyo...

Absolutely the worst of the worst. Scumbags & Liar...

Absolutely the worst of the worst. Scumbags & Liars. I found a used 2014 Toyota Tundra on Autotrader on 04/28/2019. Contacted them & said I wanted to purchase it. Was advertised for $22k. I got complete radio silence. After 5+ attempts & a semi stern email to everyone on their management staff posted on their website I get a call from Sean Gibbs (Sales mgr). He gives me the out the door price & assures me that he will hold the vehicle & have someone new assigned to me the next day since he was off for the following 2 days. On 04/29/2019 I get a call from Philip - Internet sales. I email him my D/L, Insurance & Address. I live up by San Francisco & they are down south by Los Angeles. I tell him I am paying via cashiers check. Send me the paperwork, Ill have it notarized & I will mail back with money. I will arrange for pickup. YES - no problem is the answer. At 5pm I follow up to ensure paperwork was sent. SILENCE. Next day 04/30/2019 I call & e-mail. Im told it wasnt sent & now I am transferred over to Mark who is the Internet Director. He apologizes & says too late to send paperwork. On 04/31/2019 I get a text paperwork will be out by 2 & we are all set. At 2pm I get a call from Jason saying sorry we cant sell it to you. Thats it & hangs up. I call back ask to speak to General Manager, Sales Manager or anyone in charge. I leave 2 voicemails, 3 messages with staff. Absolutely nothing. I send e-mails - nothing. Absolute silence & no response to any of my attempts. We are now onto 05/02/2019 & I call from a different number & cheerful tone on the voice & ask for Sean Gibbs who answers. When I question him whats going on, he tells me I have to be there in person to buy the vehicle. I explain to him that I am over 7hrs away & I am not negotiating & buying the vehicle at what the asking price to which he directs me the NEW price is $26k+. OH NOW I GET IT. You raised the price over 4k - almost 5k & thats why you dont want to sell it to me. Now the excuse we dont sell over the internet & phone. Only in person. I have email, text, snapshots of all the lies & bull. I have now made my peace that this place will not honor a word they said. Dont BUY HERE or at any of the Lithia stores. They are owned by Lithia group.