It took me a while to decide if I should give this...

It took me a while to decide if I should give this place a 1 star or 5 stars. I had a 5 stars service from Billy (sales consultant), Aaron (sales consultant) and Tim (Internet sales manager). But I had a very unpleasant interaction with the Finance Manager. I believe his name is Mike.
I was in the market for an electric car. After I narrowed my decision to a Kona Electric. I reached out to several Hyundai dealerships to see which one would give me a good deal. Pride Hyundai was very responsive (Tim). So, I decided to stop by their office to see if I could close the deal. Once in the office, I requested a summary of their offer in writing. I didn t want any surprises: fees I didn t know. So, they gave me a written offer. The offer had the price we talked about by email, plus all their fees, and a $1500 discount. So, I said: let s do it! .
Me and the sales manager signed the offer. I waited on Billy s desk for several minutes until they took me to the Finance Manager s office. Before I started signing all the papers, the Finance Manager is trying to sell me an extended warranty at a very expensive price. I was not interested so I politely declined. He said: Let me see if I can give you a good deal . He made some changes in the computer then he gave me a lower price. So, I am thinking: this guy wanted to screw me over with a high price first. But, since I didn t take the bait, he is now pretending to be nice and give me a discount. Well, I declined the lower price too.
After my second declined, he started with his manipulative sales tactics. He tried to make me feel bad I was making a bad decision. I am not being smart, etc. I was polite. So, I said No, thanks . He raised his eyebrows and started preparing the whole paperwork.
I started signing the paperwork and I realized he was not putting the $1500 discount from written offer, which by the way, I have a copy of it. So, I made him aware. He checked the offer and he agreed to grant the discount. He started a new set of paperwork and I signed them all.
The final step was me going the bank to get the down payment. While I was in the bank they call me and they said they made a mistake. The $1500 shouldn t be there. I was: WHAT?!. I was very disappointed. I thought I was getting a good deal and I wasn t. I came back and Billy was very apologetic. He said he was sorry for the mistake. I requested to talk to the General Manager. But, he wasn t available at the moment. The Finance Manager was walking by and he told me they deal was without the $1500, period . I tried to make my point that I have a signed offer and he repeated: they deal was without the $1500 with a louder voice. While I am still digesting that the offer was without the $1500, I tried to negotiate other options. Then, he raised his voice and said: I am losing my patience, the deal is without the $1500 dollars . He was mad. He had a face he was ready to punch me. I was shocked. Well, that didn t finish there.
He started with his manipulative techniques again. He said: Who does that?, You are like people when they get $5 extra in change and you don t say anything . I am even more shocked. So, I said: Seriously? He said: Yes, seriously and he kept going. He started repeating himself until he reached my limit. I said: I am backing out of the deal because of your comments . So, he stopped. He left while still saying stuff.
What an unpleasant event, isn t it? I believe the Finance Manager sucks at his job. If you part of your job is dealing with people, I believe you need to like people. Otherwise, find another job.
Now, is this the way this dealership works: the good cop bad cop? I really don t know. I am not a lawyer. But I am pretty sure I could have fought for the $1500 they agreed on legally.
Anyways, if you decide to go with this dealership and want to avoid an event like mine, ask your sales consultant to do the finance part with Aaron. He was great!