Francine Turner

Review of Hilton Tucson El Conquistador ...

I will just get to it. Staff at the pool were wond...

I will just get to it. Staff at the pool were wonderful at making me and my family feel like we were not welcomed from the start. We went in with drinks from our room, as we walked in we did see the sign that said please no outside drinks. My boyfriend stood and tried to locate the first trash can he could to dump the drinks as we looked around a staff member approached us and reiterated the rule. My BF then asked him why was he only addressing us when clearly others had plastic cups in their hands as well. His answer was, "Well I don't want to tell everyone." As confused as we were we left the pool area and came back without the drinks. BF then went to the girl at the bar and apologized then ordered two sodas. She wouldn't serve him because he had no wrist band on. We were not given wrist bands at check in so we had no idea we needed them. My friends were starting to ask why we were being singled out when they called security, then 20 minutes later a manager approached us as said he was going to ask us to leave if we didn't settle down. As we were explaining to him how horrible we felt when his staff was singling us out other guest with out wrist bands WERE being served. I told the manger that we were going back to our room because I was feeling as though we were not welcomed he never apologized for the actions of his staff, and I didn't even mention the fact that they were refusing to let my kids in the pool because of the wrist band policy. My kids saw other without wrist bands and they didn't understand. I had to leave the pool area because I got so emotional and I started to cry. We left out room around 4am because I was so uncomfortable and angry about what had happened. I called to complain and no one called me back until I called a second time. It wasn't even the GM it was the head of restaurant relations. I told him everything, he apologized and asked us to come stay again for a better experience. After he took my information, I received a forward from the email he sent to the GM. He was asking for her to please give us a two night stay, 4 days later and still nothing. This is what makes me think that we weren't welcomed and people like us aren't welcomed at their resort. It has nothing to do with money I was not looking for that, the room was actually a git from our friend who stays their a lot. It was the way we were approached, the way no one came to say it was wrong. The pool staff was the worst. I feel like there was and is nothing I can do for the way my BF and my children were treated. having them stand around waiting for those stupid wrist bands broke my heart. The staff paid no attention to the kids until they realized they were with us. That is when they were approached about the wrist bands. Im so angry about that. We have tattoos, were dark, we didn't fit into what they want their resort to look like I'm not sure what happened but I hate that I was their that day. I hate that I spent my day off waiting around for management to threaten to kick my family out and for no good reason. It was horrible. I was so excited to hang out with the kids and my friends, I even looked into the website because we want to look for a small venue when we get married next year. Everything about that day was just wrong. we ended up ordering pizza and watching TV in the room which was actually nice. I had it all planned out we were going to swim for hours then dinner. What a waste of a day off, a couple of days later we got a room by the airport. We wanted to still have our pool day with the kids. We ended up swimming and walking to Dennys, it was awesome!!!!!
Thank you Stay Bridge near the Tucson Airport for making us feel like we ARE allowed to have fun and relax. Thank you Stay Bridge for not looking us up and down and trying to figure out why tattooed people think they should have family time. Thank you Stay Bridge for not making a big deal of having two kids instead of one like it was originally planned. Thank you Stay Bridge for not freaking out on us when we asked for extra
towels, STAY BRIDGE, your the best ever!!