Update: 10-26-2018

Update: 10-26-2018
I took my 2015 Chevy Truck in for an ABS brake recall. I was called by service rep 3 weeks before, and I let me know that I needed a loaner car as I could not wait the 3 hours for the replacement. Service rep said no problem, and we made the appointment for 10 am 10-26-2018. I showed up and dropped off the truck and the Service rep Mr. WOO told me that my recall does not deem a loaner and I can wait for 3 hours to get this fix. I got my keys back. I the owner of a small business and I made the proper arrangements. Jim Ellis' service department told me that I would have a loaner and did not deliver on the promise, wasted my morning. Terrible service and misleading. 1 star.
Service dept is the best. Ask for Brandon!! Great guy and great service.