Mike Miller

Review of Bob Rohrman Schaumburg Ford

I received a recall notice in the mail a while bac...

I received a recall notice in the mail a while back and finally had some time to bring my car in. I called up the service group and explained that I wanted to get my Airbag recall complete. I informed them that I have a 2010 Ford Fusion. They told me that they may not have the part available but to bring in my car so they can order it. Perfect, I proceeded to drive my car in and take the day off in order to get this done. I went in they got the details and I left. I receive a call 15 minutes later stating that the part can not be ordered for a few weeks and that I would need to bring my car in again to get this taken care of. So I completely wasted my time and day off to bring my car in. On top of that, the recall specifically states that if they don t have the part available they will provide me with a rental car. I bring that up in the conversation and they state that the provision has been revoked. Thanks Ford! No wonder the guy in front of me in line called the service people a-holes and told me to go somewhere else.