Daniel Terral

Review of Landers McLarty Chrysler Dodge...

Had a bad experience with service on my Jeep in Se...

Had a bad experience with service on my Jeep in September 2018. Hoped it would be better this time with my Ram truck. Dropped off for a scheduled appointment at 7:30 am for two recalls and oil change. Was promised it would be done by 3:00 pm. Called at 2 to check on the status. After holding for 10 minutes was told that Derrick would call. Called at 3 and asked for Derrick. Told he is out to lunch and would call me back. Asked if anyone else could give me status. Put on hold another 10 minutes. Then told it should be ready by 5 pm. Arrived at dealership at 5. Was told it would be ready soon. Got the truck at 5:30; 10 hours after I dropped it off. At no time did anyone call me. Oil change was provided at no charge because of the delay; the only reason I gave a 2 instead of 1 for this review. Can tolerate delays, but not when no one calls. Will drive to an out-of-town dealership for service next time.

REVISION 2/21/19: Was called the day after the review above by Derek at Landers-McLarty. He had seen the review, apologized, and asked if I would change my review to positive if they repaired a broken mirror at no charge. I agreed. Unfortunately, the lack of communication continues. The mirror is on backorder with no estimate of when it will come in. I know this only because I asked, not because they initiated it. So, while they may be sensitive to negative reviews, they didn't change in response to the review.

REVISION 3/4/19: Derek called to say that the mirror was in and that I could come in and have it put on while I waited. Was at the dealership less than 20 minutes, mirror is working great, and there was no charge. Derek and the dealership did what they said they would do, so I am changing my review from 2 stars to 5 stars.