We have stayed in many Taj resorts and the experi...

We have stayed in many Taj resorts and the experience here was less than optimal compared to the others. Taj hotels are known for excellent personalized service and we expected the same here. Unfortunately it did not measure up to what one would expect. The rooms are immaculate and wonderful (small, but that is to be expected in San Francisco). However, a few bad experiences soured our stay. The restaurant staff did not seem friendly and seemed rushed. At checkout, we were charged for minibar usage even though we had not touched anything in the minibar. We were charged about $70 for beer and wine that we never used. Not sure if the housekeeping staff mistakenly charged our room instead of someone else's , but that is not acceptable at a 5 star hotel. I had to fax some important documents urgently and the front desk employee on the first night was more than willing to do it and made sure that I got confirmation of it. I had to fax a couple of more documents the next morning and another person at the front desk told me that it would cost $3 for the first sheet and $1 for every subsequent sheet. It's not about the charge, but the inconsistency in their policy. The first employee went out of his way make sure I got things done, but the second employee seemed like he was being bothered to do something. Our experiences at the Taj hotels in other places have been stellar and we usually seek out Taj resorts and hotels around the world, and hopefully this site will come up to the same standards.