We are coming to Americana since 2014 at least 3 t...

We are coming to Americana since 2014 at least 3 times per year, we stay between 1-3 nights; the problem I am having with the hotel is that they never let us do late check out. Not once. We came in yesterday, I heard a front desk employee allow someone else check out at 12, I asked for that too and she said no, its different situation . I called this morning the front desk and asked again, they said no. This will be our last time staying in Americana for that reason. I will not spend my money here anymore.