We are very disappointed. We never had such a hor...

We are very disappointed. We never had such a horrible day/weekend. On our account we signed up for " EARLY CHECK -IN, EXTRA PILLOWS, EXTRA TOWELS, NEAR THE ELEVATOR, and LOWER LEVEL!!!!!!!!

WE CHECKED IN AT 11:30AM, waited for 4 hours for a room. Elizabeth told us we are being upgraded to a premium room/suite.we were put a room with a king bed & a couple of chairs for 3 people. Called the desk to say that room won't work. Let them know we need a room with a king bed and a couch, by the pool. Took them awhile to find a room, but it was the very last room down the hall. NO WHERE NEAR THE ELEVATOR, THE 4TH FLOOR!!
IN the end , we were charged more for the room. We were put an executive suit, thats all they had, i guess. They refused to give us a AAA rate like we had on the reservation that I had booked 2 weeks ago. After all this we deserve a free night or like 50000 points to stay at another resort.