Heidi Lueck

Review of Cyberworks

Overall I've had good experience with Cyber Works,...

Overall I've had good experience with Cyber Works, but most recently I'm disappointed. My external hard drive is near death, and Kyle told me they could determine whether data is able to be recovered. Being naiive about what questions to ask etc. I assumed they are knowledgeable in this area. After reading online and finding what questions to ask etc. I realized I had to backtrack. A few calls and emails later, namely to two of the top 3 orgs nationwide who handle data recovery, I realized where I need to send my drive. I really wish they had educated me up front about the risks etc. of data recovery methods, what options are available, and what the limited scope of their abilities truly is. I realize that no one can recover the data if it's gone. My concern was more that they were testing the drive while plugged into power, which experts in data recovery know can cause irreparable damage and permanently lose data. I am willing to pay 8x their estimate so I can recover 17 years of business files and my family pictures. I think it is more ignorance vs. them knowlingly attempting work best left to others more highly skilled. If I'm not knowledgeable in an area, I tell my clients. I've also done business with many individuals so passionate about their field they will educate you without you asking what you need to know to make informed decisions. That is how you know you're working with an authority.

I was relieved that Joe, not prompted by me in any way, offered a 50% discount on the diagnostic fee since they hadn't done much work (as he put it). They did not have to do this especially since when I asked about the online special for $30 off diagnostic fees I was told it only applies to the PC tower itself.

I am giving 3 stars as I've bought two enclosures for my laptop hard drives from Cyber Works when the machine died. Their turn around time was quick, fees were reasonable, and the guys are friendly and helpful. I've also had fingerprinting done at both locations several times over the past decade for my employer and they are adept at grabbing prints, which not all digital fingerprint techs can claim.