HaM Zoo

Review of Bob Rohrman Schaumburg Ford

Very poor service, it started with calling to make...

Very poor service, it started with calling to make an appointment and the girl never saved my info. I showed up and the advisor didn't find anything in the system. I came to service my truck and resolve a problem for third visit and yet they failed to diagnose it. I dropped off my vehicle at 730 Am and was waiting for an update all day from the advisor, never received a call like usual. Had to call at 5 pm to check up and it sounded like they didn't do anything on the truck. I also requested oil change and that didn't get done until I came to pick up the truck. Very very disappointing service. I will NEVER come back to this Dealer.