Long story short, if you're planning to visit John...

Long story short, if you're planning to visit John Eagle Honda, please go to Autonation Honda @ Lewisville instead and meet Mr. Jim Johnston.

John Eagle Honda deserves NEGATIVE ratings for the following reasons:
[1] Lies: Since it was far from my place I explicitly asked them to confirm if the model of my preferred color was available. Ann Stone kept on replying she had it. She kept on telling that EVEN in the morning I went to visit her. She kept on taking the same stance for another 3 hours and then suddenly she didn't have the car and led her manager to come and explain it to us.

[2] No Respect for my time: First, they didn't respect the fact that I had to take a ride-share to go there. At least when I arrived in the office in the morning Ann should have told me the car was not available. She instead filled some forms and asked me how much time I had (who asks that???). And then wanted me to try out the car of a different color as it was as per the 'Policy' and my car was about to arrive. After all these, she tried to 'locate' the car and informed me that the car was not available. That was 3+ hours later.

[3] Pricing: I received a 'personal' message from JP Kinman (General Manager) and therefore told him explicitly what I was looking for and what I was expecting as OOD (Out of the Door) price. Ann Stone and her manager has NOT EVEN read the email. They took printout of the mail after wasting 3 hours of my time and then started going through. And now listen to this statement by Ann's manager: "... well, you mentioned the value <value1> as OOD but when Mr. Kinman replied, he didn't explicitly mention the value <value2> as OOD ...". WHAT? do I now have to assume that none of you in your hierarchy read mails that your customers write to you?? Don't you know the importance of price in a sale??

[4] Outright Rude: If you don't know how to be courteous, just say sorry, step back and go home. Ann's manager has the audacity to print in a new pricing sheet (without going through the print-out of the mails mentioned in the previous point and therefore not knowing the value mentioned in the emails should have been OOD) and started giving me the talk on what is a fair price. I had a friend with me to help me with the terminologies as I am new to the US and this guy won't even talk to him or let him talk. Even when people give something for free, a basic level of politeness is expected. I was shocked.

I was so mad on these guys, I didn't want to write a review for fear of some curse words coming out. If you guys want to buy a Honda vehicle, please just go a little further, visit Autonation Honda, meet Mr. Jim Johnston or Mr. Sonny. They were very courteous, patient and helped me understand everything. The negotiations were very swift and the price was much better than I was expecting (including a package added from them). Don't waste your time and energy at John Eagle, those guys are not worth it.