Giselle Salgado

Review of HCA Bayshore Medical Center

Doesn t deserve a single star.

Doesn t deserve a single star.
First issue is there severely incompetent and disorganized. They would constantly miss my medications or refuse to listen to the slightest complaint. I told them numerous times when my IV would Infiltrate and they d say I was wrong and now I have five severe bruises from the lines that I told them hurt and were infiltrated. They were so rude that i would literally be fighting with nurses to get my medications or a breathing treatment. There was also points nurses would tell me one thing for the doctor to tell me that was completely wrong and that the nurses shouldn t diagnose.
There were days I wouldn t even eat because they didn t take food orders or the food was late. They are so inconsistent at one point they didn t have a staff member to sit with me so they had me sit up at the front desk while my family visiting waited. There would also be points where the person who would be supposed to be sitting with me would fall asleep or be on their phone. They break several of there own regulations and then act like they had followed them all along. I had personal items in my room and had them for ninth going on tenth just for them to tell me at 3 am on the 10th day I can t have anything and for them to take all of my personal belongings. They quickly tore apart the room removing my things and things off the wall,cords and they were going to take my oxygen until I told them I couldn t breathe and had an upper respiratory infection. Again breaking their own regulations or not enforcing as I had several nurses and doctors in and out of my room for 10 days and no one ever said I could not have these things.
I think the worst part is that one nurse came in introduced herself as Callie (her badge said she was a leader)and said she d be my nurse. She missed all my medications, but she came in saying she didn t know she was my nurse.( when she had literally came in the beginning of the shift and introduced herself). I tried to call for my nurse twice for her to deny she was my nurse and never come in.
Also fun fact You can hear the nurses shouting at each other at all hours of the night because they don t have someone working or they missed a patients call light.( which they were terrible at responding. At one point I waited six hours for a medication to be denied it because I missed it and then three days for a fan even though there AC was busted).
However, the next day after I posted my review management did come in and try to correct the situation and apologized. So, it s good to know that complaints are being heard and taken care of promptly.