Andrew Gelsey

Review of Buffalo Chophouse

We had a reservation on Sunday between 7 and 7:30 ...

We had a reservation on Sunday between 7 and 7:30 on Sunday for 3 to celebrate a birthday. When we arrived, the valet said park anywhere, my son walked in while my wife and I parked the car. We were seated at a table, next to the bar, where every time the door opened, I was hit with a flash of light from the outside. We sat for 10 minutes or so without as much of an acknowledgment from staff, our water glasses were not even filled. The was a couple at a table next to us, whose waiter never as much as said hello. A party of 3 entered and asked the host for a table even though they did not have a reservation, our table was that close to the host stand for us to hear the conversation. The party was taken upstairs to be seated. We asked if we could move upstairs and was told by the host he would have to check. He first had to bring menus to the party he just seated. When he returned downstairs we told him that we told by him we had not been acknowledged with even water after waiting for over 10 minutes and said we had decided to leave. His only response was ok.
For what this restaurant charges, I would have expected better service. Since the reservation was made for us by our hotel we made sure to inform them of our experience.