Kaela Beach Review of Sheraton, San Macros Golf Reso...
What an absolute joke of a business. We were suppo...
What an absolute joke of a business. We were supposed to have our wedding ceremony here and booked pre-Covid. When Covid hit, we tried canceling our ceremony and they told us if we canceled then we would receive no refund, but if waited until October, we could get a refund. When we contacted them at the beginning of October, they said we were past our refund window (so they lied and played games to get us this no refund point). They later insulted us and got very rude. We eventually had to quit communicating with them over the phone because of how rude and insulting they were and had to communicate only via email. Our contract clearly states we could cancel without penalty because of a major event (a global pandemic) but they decided to receive tons in relief from the government AND keep our money at the same time. If you're thinking of holding your wedding here, save yourself the trouble and find a reputable business because this place is nothing but a scam.
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