Kimberly Flynn

Review of CB Craft Brewers

Went for dinner and left after 1 beer. I've only e...

Went for dinner and left after 1 beer. I've only ever been there once for just beer and it was OK. I've had better CB brews on location at different restaurants. Their selection this weekend wasn't very appealing to me, but that's subjective so that's not really where the poor rating comes in, though it didn't help.

The restaurant "area" (4 or 5 tables only) was ridiculous. Moreover the customer service in that area. We arrived Saturday evening and saw that it was full - to be expected! The waitress/hostess said "20-30 minute wait". Fine. Not a problem. My friends and I got a drink and sat outside. We even went back in to let her know we were outside whenever she was ready for us. Again, no problem. 30 minutes goes by. 40 minutes goes by. 50 minutes goes by ... nothing. No update, no one checking on us. At 55 minutes I went in and asked for an update. The girl SHRUGGED HER SHOULDERS and told me that the people who have our table were done eating but they were just sitting and chatting. Um. Ok? Well, you can't force them out, I understand, but you could have offered us a drink to keep waiting? Maybe a free appetizer? Maybe an alternative table? Nothing. No offer of anything. Not even another wait estimate.Just a shrug. I told her we were leaving because at this point, it's been over an hour and we're starving. She honestly could have cared less. Never tried to stop us or offer an alternative. I guess our business wasn't worth much. Too bad - I've literally been so excited to come down and try this out. Staff needs C/S training.