Refused to deal with issue in a meaningful way. Th...

Refused to deal with issue in a meaningful way. Then when all info was emailed they replied they couldn't accept that as it wasn't from a "confirmed mailing address". All they had to do was acknowledge the contents, it did not need discussing. The email they sent to me was addressed to my partner who was named nowhere in their original letter and had not been mentioned at any point. Extremely rude and unhelpful on the phone and clearly just as poor at communicating via email.