First, as Hilton honors member, the check-in took ...

First, as Hilton honors member, the check-in took twice as long as regular check-in (not as many staff).
We selected a package that involves holiday cocktails and when we went to the public belt bar on 27th around 10:40 pm, we were denied service (holiday cocktail menu not available here). Then why sell us the package?
The view from the room was good however, Hilton staff overall were unapologetic and rude.