John Curry

Review of Runnymede Hotel & Spa

Initial impressions were just a thin veneer. We we...

Initial impressions were just a thin veneer. We were greeted on Arrival by Marcin who was keen to help with the bags. We had prebooked 2 rooms for a Sunday afternoon 1400 garunteed checkin. The check in process was friendly and we were told the rooms were not ready (1330) fair enough outside to the terrace for a quick drink... After being told rooms would be another 45 minutes at 1415, we were not the only guests waiting.... , spoke with the Duty Manager who found some rooms housekeeping had "finished"work on... The whole hotel has a grubby feel, the carpet in the rooms were greasy.... Housekeeping blocked the tiny lift and the corridors... Noisy public areas with high children count... Not a pleasurable stay....