Shannon Review of Four Seasons Resort and Club D...
Do not stay at the Four Seasons Resort and Club Da...
Do not stay at the Four Seasons Resort and Club Dallas at Las Colinas! I've never been treated as horribly as I was this evening at a resort or hotel of this calibur (5*). I was lied to by multiple people from Security to Management in an attempt to "catch a proposed criminal". And, it all started over something that wasn't my fault. Someone freaked out over a CC charge (the charge went through with no problem). I wasn't privy to there being anything wrong with our reservation until it was too late. No one from the security team or management folks wanted to hear anything except what they had already conjoured up in their minds! They saw us a 'Major Issue' evidently and frankly threatened us. The security guard comes over and gets in my face over a management issue??? ... Yes, you read that correctly. And, all anyone cared about was somehow making me (and my family) look as though I was trying to get something for nothing. It was absolutely humiliating! Mind you I / we had already paid for lunch at around 1:00 and then spa services at 3:00. I had already been at the FS establishment for 5 hours!!! ... before any mention of a potential issue. We were about to have dinner at LAW and that's when all the $&%# hit the fan. What transpired is completely unacceptable. Unfortunately, we didn't make our reservation. Never again, Dallas #FourSeasons, never again! #FSDallas
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