Tim Wise

Review of Bob Rohrman Schaumburg Ford

I m happy to report that I had a good experience w...

I m happy to report that I had a good experience with the service department at Bob Rohrman Ford. I had a complex issue that required the Ford diagnostic group to connect to my car remotely and Tom made sure to update me with progress and inform me about any sticking points. My only complaint, or issue was when Tom was out for the day it seemed that no progress was made, and I was told to call back after Tom returned. From my perspective, that lack of communication caused a full day delay in the return of my vehicle. Overall I had a positive experience.