kieran read

Review of Gemtel Green Network

Had my Dual Tarriff mixed up, so the readings were...

Had my Dual Tarriff mixed up, so the readings were the wrong way around, brought this to their attention over 5 months ago, with emailed evidence based on their customer support agent via the phone.

5 months later they still havn't fixed the issue, even after multiple phone calls, i'm now in "debt" when i'm not becuase the are the wrong way around, estimated readings are a joke, i'm unable to give my correct readings as doing so will get me a 10k bill the following month.

This has now become a joke, picture evidence of my metre readings and they still can't swap two numbers on the system.

I will be contacting Ofgem next and making a formal complaint the the UK energy regulater, threats of increased direct debits and debt is abysmall.

They shouldn't be allowed to opperate a business, as soon as my 1 year is up I will be switching.