Below is a Service Department ONLY review! Sales f...

Below is a Service Department ONLY review! Sales for us is 5+ stars and we only BUY our cars from this dealership. Ask for Reggie Stagmaier, he is the BEST! If you use this dealership for service, good luck you you, we ve been trying for years and we are done now.

As far as the SERVICE DEPARTMENT; Vladimir is the best employee at this service location and he absolutely keeps that place together! He deserves 5+ stars and is the only thing that kept us from giving this review 1 star. His service is exceptional and we only tolerate the incompetence of the other people working there because we trust our cars with Vlad.

As unfortunate as it may be, Vlad needs to take breaks (though he obviously doesn't get many because he is always running around making up for what the other employees aren't doing) and we came back to pick up our car while he was at an extremely late in the day lunch. We told Vlad when we would be there and even texted "20 minutes prior to arrival" like the text service asked. However the process was still a mess. We stood at the desks while 2 employees ignored us for close to 5 minutes, not on the phone or talking to clients (it was empty inside) just shifting papers about and typing on their computers. Robert finally looks up and asks if we'd been helped even though he was there when we got in. We told him we were here to pick up our car, he responded with a smart "I wouldn't suggest it, they are heavy"...we get it, you think you're funny but can you actually help us? He called a porter to go get our car and we waited over 15 minutes. 15! That is unheard of. All the while we had to listen to Robert schmooze a customer over the phone about how his warranty on parts can't be matched and he wouldn't advise them even bothering to waste their time looking elsewhere, he sounded slimy at best. The man finally returns without our car and hands the service person our keys saying it "must be up front"... okay, but then they hand US the keys and say your car is out front. I waited 15 minutes to go find my own car... I could have done that 15 minutes ago! Fine, I walk out looking for the car and can't find it, only to ask the runner where it was, he vaguely points and says "over there." Luckily I followed the sound of my keyless entry beeps and came across my Corvette...only to have the thing I brought it in for now not working at all. Seriously?

The latch on my trunk was recalled but mine was working perfectly BEFORE service so I asked Vlad not to touch it unless they had to. Now the trunk won't open at all. I stormed back into service and got the displeasure of dealing with Robert again and I asked for the manager, Brandon. Robert went into the clear office and we could see them chatting for awhile...we can actually see you, not a great idea when you're in a glass office. No way to treat an already irate client. Robert comes back and says "he can see you now" with attitude for miles. I said "really?" to which he responded "yeah, really, had to see if he was available." Good idea, give the upset client more attitude. Regardless, the manager came out to my car, messed with some buttons, lowered the convertible top, put it back up and said something about resetting the system and then apologize about how it should have been done before I got there. Yeah, I feel the same way. He was polite but I was already so mad I just wanted to leave. At no point should a service department treat clients the way we were treated and I am so very greatful that my husband was with me because for many years I have brought my cars by myself and the good ol' boys in the service department treat women like they can't be bothered to deal with them. At least now my husband could see first hand how the employees have a complete disregard for your time.

Vlad is the only person that is kind, knowledgeable and competent with customers, but sadly his excellence no longer makes up for dealing with the rest of the crew, I think we will be finding another shop for our cars after this experience and advising our friends do the same.