Misti Miller

Review of Guaranteed Rate

Aweful experience in terms of service, follow-up a...

Aweful experience in terms of service, follow-up and overall experience. I would not recommend to anyone (at least the Louisville KY office). My loan was submitted on May 25 and I was told by my loan mgr Daniel Dunlop that I should expect a closing in 30-days. It's August 22 and I still haven't closed. Worse part is it takes on average 3-days for anyone there to follow-up to my phone call. My loan mgr Daniel Dunlop stopped working with me because he said he wasn't making enough money from my loan and was pulled off, this was after weeks of not hearing from anyone to find out what was going on with my loan. I finally called the corporate office in Chicago when no one was calling me back. They had Freddy Western the branch manager call me and his follow-up is worse than Daniel's. They may advertise a low APR but it comes at a big price and is just now worth it.