This weekend my husband, daughter, son and I were ...

This weekend my husband, daughter, son and I were down in New Orleans at the Hilton Riverside and Resort Hotel for a Cheerleading Convention. Upon arrival to the room which we hadn't brought our clothes in yet we were greeted by roaches. When we told the front desk staff the night manager at that time stated "That's strange" as if we brought the roaches with us. We read the reviews and this has happened on different occasions. I guess the front desk was upset with us because whenever we called to ask for something they were very rude. Our card was charged $718.00 which we have not received the hold you all put on our card which the front desk clerk said we would get it back the same day. Terrible customer service skills so we will not stay at another Hilton Hotel ever again.