I am completely disappointed with this 5 stars hot...

I am completely disappointed with this 5 stars hotel. I got dirty room (I found hair on the floor and in the bath tub) and plenty of dust on the bedside tables. During my stay, air-condition was making such a noise that I felt like being on construction site. I complained to the reception and they sent me a maintenance guy to fix it. Nevertheless I didn t want to stay in the hotel under such circumstances so I informed the reception that I am leaving but they offered me another room in order to stay. The 2nd room was cleaner and had functional air-condition. However (due to unknown reason) air-condition has turned off during the sleep so I got up quite frozen.

Another negative experience was linked to the reason that my card was taken for guarantee only but it has been charged for nearly 50EUR more (and the amount wasn t released after check-out). The receptionist said that credit card is taken for guarantee however I had to inform my bank to take over and return back the money charged since the hotel didn t refund it within 5 days. My bank has refunded in within a day however I got informed that the hotel initially didn t release the transaction and I find that simply unacceptable.

During my booking (via phone), I expressed my intention to secure parking and I underlined that I want to keep my car-keys. I initially got informed that it is possible so I got quite surprised when I found out that I can t park in the garage and keep my keys due to the hotel policy.

In my opinion, hotel service is far away from 5 stars hotel. I find that Hyatt Belgrade is far away from the level of other Hyatt hotels.