Jennifer Colleen Frost

Review of Val Verde Regional Medical Cen...

Wish I could give negative stars! I simply needed ...

Wish I could give negative stars! I simply needed to get a work release to show that my only COVID test came back negative. I was told to go to any of the clinics to get my documentation. After getting the runaround for two days, late today I was informed that they couldn't produce the documentation, and I would have to go to the clinic where the test was done. Really? In the age of computers, they can't manage to transfer information or even bother to call to find out if the clinic they are sending me to is even open, which it wasn't contrary to what they tried to tell me (by the way, it's one of their own clinics). No one checks for answers and all seem to come up with their own, random answers rather than at least referring to talking points for consistency. The place is locked down like Fort Knox, and they think you should wait outside in 100+ degree temps for answers (that they are guessing rather than looking up). The signage is horrible and doesn't give adequate direction to newcomers. I pointed this out, and the response was "Well, you're here now." Talk about uncaring! If I get sick, I'm going to my dog's vet. He's gotten better treatment there than I have here.