Sze Fong

Review of Cheyenne Mountain Resort

Checked out, 1 star.

Checked out, 1 star.

Highly disappointed with this, resort . From my initial call to change reservation to extend my stay. Because the reservation rep did not repeat back the dates, I d asked for confirmation on the dates, to find she d made an error and looked at September vs. August. Okay, human error, no worries.

I checked into the room, I went to use the restroom, found a spot of urine on the seat, I proceeded to inspect the room, turned around to find a piece of hair hanging from the tub. This lead me to check the beds. I started to pull the covers back, didn t have to pull back an inch from the pillows on both beds, had pieces of hair on the pillows. I proceeded to sanitize the counters and can tell this room was not clean at all, the counters had crumbs & stains as if it wasn t even wiped down. The ice bucket and lamps had a film of dust. They offered to move me or have them clean the room, than had house keeping to change the sheets in front of me. I went to the front desk and agreed to move but this is not acceptable from the time of check in.

I d booked for 2 nights but was uncomfortable enough and decided to call the reservation to ask what fees would be charged to check out early. I waited 8+ mins. to speak to someone, when the call was answered, than was greeted with an unwelcoming tone. I asked for clarification to be sure the difference of the cancel fee will be refund for the 2nd night. He said he did not know, to call the front desk. Reservations, couldn t answer a simple question?! He proceeded to tell me he couldn t transfer me and asked if I had the number. At this point I m disgusted but kept calm to call the front desk to have my question answered and simply expressed I am disappointed with the level of service received, and did not feel like doing any more explaining. The front desk s response was, I m sorry. I hung up to collected myself before deciding to ask for a manager.

Staying at a, Resort , I expect some fundamental hospitality and a standard level of cleanliness. I am in the service industry so, before leaving a review like this, I give an opportunity to address my concern, not looking for any special treatment but an expressed level of concern was all I d expect. I decided to call the front desk to ask for the resort manager. Keep in mind, this is 9:30 am on a Tuesday. I was told the manager is not in until 2p. This was telling with how this place operates. Throughly disappointed, couldn t pay me to stay here. Thank you, for this waste of time for the MOTEL level service.