I want to love this place that rests in the perfec...

I want to love this place that rests in the perfect location of charming downtown Chandler, Arizona. At first glance it is beautiful, historic and the outside terrace/patio area is seemingly inviting and draws you in. Seemingly inviting. The well maintained front of the hotel boasts charm with guest seating and plenty of area to relax with family. Either well maintained or maybe it is rather unused purposely. With original architecture of breezy archways, inviting lush landscape and greenery that is front of the hotel, you can t help but find yourself entranced in the idea of exploring this seemingly historic gem. With the hotel s richness in history, you would think that the San Marcos Hotel is vital to Downtown Chandler history and everyday visitors and curious tourists of all ages would be normalcy at this Ihg resort. . After all, Downtown Chandler has always taken pride in its friendliness and exceptional hospitality not only to tourists, but to its own community as well. I was rather surprised to witness the staff at the San Marcos Resort In definite need of brushing up on some hospitality and common courtesy. The outside of the resort from the front is sunny, welcoming and delightful until a staff member approaches or walks by you. They instantly bring on the rain. A looming cloud of depression then follows you on the grounds of this resort and an incredibly surprising cold front runs through the halls and interior as you pass by San Marcos resort employees . They make it a point to make you feel that you are bothering them with your presence and they d rather you just walk to the Hilton next door and not be bothered. The staff is short with you upon arrival and short with you amongst your stay. You will receive exactly a room that you paid for but don t expect anyone to make you feel like a welcomed guest or go out of their way for you. You ll get a clean basic room that has a remarkably comfortable bed, clean basic towels and a TV that turns on properly. I d advise you not to need extra linens unless you want to again, deal with staff that is irritated that you approached them and need something. The pool area is well maintained, clean and a comfortable place to relax. The grounds in the center of the resort to the exterior could use a serious update, however, it is not hideous. I do recommend using stairs if you have a room on an upper level. The elevators are apparently not well maintained and work sporadically. My son went to use the elevator and it quit working in between floors. My son was trapped in the elevator for a very long time in the heat before anyone would answer his emergency call for help from the elevator phone. My husband was unfortunately injured rescuing our son from the elevator and it s odd the staff was difficult to convince to take an incident report. Strange.
Again, the front of the resort is gorgeous and it s worth exploring, the pool is lovely and well maintained, the inside reservations area seems inviting until you meet staff. The inside restaurant is beautiful, airy and has a generous sized menu. The 1912 lounge is gorgeous as well and Katie will actually make you a spectacular cocktail. Definitely worth stopping in for. But be careful not to let children guest walk around the resort and enjoy freely like other resorts. My sons were aggressively approached by management and harassed about being on resort property looking around. My kids were too frightened to speak up to the manager lady and let her be aware that she must have them mixed up with non resort guests, however, i wonder what why any child would be harassed over simply walking through a public resort common area? So maybe a little brush up on hospitality for the staff would be a great start. I think with a bit of training, perhaps a few cocktails in the 1912 lounge , the staff might be able to make a more pleasant impression on future guests. Again, I want to love this place!