UPS Store #148 (Toronto Danforth)

If I could give a zero or a negative star value, I would. This location tried to charge me $5 because I diverted my package there with the ups app as I was not going to be home. I asked to see the policy stating that there was an extra charge as I was not notified of anything through the app. He argued that it was a store policy, and when I asked who was the manager he said that the owner was out of the country. When I asked who is in charge while he was gone the guy replied that he was in charge. I then prompted him, "since you are the one in charge, show me the written policy or give me my parcel without the fee". He shows me a binder with an in house made list of customers signatures signing off on the $5 payment and says, "see everyone pays $5 for this". I quickly told him that the list does not constitute a written policy. I then proceeded to call ups and inquire about his policy and if it was actually a legitimit thing. I was quickly informed that it was not a policy to charge $5 for redirected parcels. Long story short, they have been scamming customers $5 for redirected parcels and they are now under investigation due to my inquiry. PS. This is a photo of the guy trying to wait me out during this whole episode because I was calling his bluff and would not go away.