April Zheng

Review of Sheraton Columbia Downtown Hot...

I found a piece of consumed GUM left on the floor ...

I found a piece of consumed GUM left on the floor laying between the bedroom to the bathroom path when I checked in the room, very disgusting! I went downstairs to request some house cleaning to clean that. I went back to the room and I found the faucet doesn't work. I went downstairs and the front desk firstly mentioned that it is a high floor water pressure issue. Then they felt bad somehow and go upstairs with to confirm that it is a bad faucet. So they finally got me a room, no upgrade, nothing offered for the inconvenience. After I checked out the room I found a bag of water in the ice bucket even though I never get ice cubes from ice machine during my stay. So it was left ice from previous guests. Obviously the house cleaning didn't try too hard to clean the house and miss every details they could have missed. So does the front desk, the lady, front desk manager (I forgot her name) wasn't helpful and didn't try. I checked out the room left 10k+ worth of items in the safe. I came back to lost and found and it wasn' t there. The room was checked in by other guests and I understand that they said they won't be able to bother the guest about this. Again, the house cleaning didn't reset the SAFE as they didnt reset the ice bucket or reset the room as I mentioned above. Luckily the guest who stayed in that room that night was able to help me to get my items back. I filed a claim with Marriott customer support and this hotel closed the case without even reach out to me, no phone call nor email. It is sad that they even lied about this. The hotel has a cool bar but it is so dull and very disappointing, bad staff. If you have other choice you don't want to stay here.