ella brown

Review of Larry H. Miller Toyota

I walked in to spend almost $30,000 to buy a new c...

I walked in to spend almost $30,000 to buy a new car and no one greeted me. Several representatives were just sitting around on couches and I had to walk up and ask who I could talk to about a car. I went to this dealership knowing that I was going to order a car and have it sent here because they didn't have the color or trim that I wanted available (the only one they had was a bright blue and bright colors are speeding ticket magnets).

Before I got there, they told me there was a car in the color and trim that I wanted and said I could put down $500 refundable to have the car here in 3-5 days. Then I got there on a Tuesday and the time frame for delivery changed to a week. Okay, fine. Friday rolls around, and I call for an update on the car. As it turns out, they had notice of the car that I wanted already being SOLD TO SOMEONE ELSE since Wednesday night! It's bad enough that Toyota promised a car to two people, but then they just sat on the information and yawned that there was an update when I took the initiative to call.

I could either choose another color or wait 6-12 weeks for a car directly from Japan (conveniently outside of the window of all the promotions they are currently running). Yet apparently, even after they waste my time and money, I can't even have any discounts besides a $100 upgrade in floor mats. Promotions at car dealerships are negotiable, especially in these instances. I literally cannot believe the nerve it takes someone to mess up their job and then still expect the customer to pay full price.