At the beginning my wrong initial meter reading wa...

At the beginning my wrong initial meter reading was sent to the industry leaving me with a big final bill from my previous supplier. That wasn't a problem, these things easily happen (I used to work in the joining department for an energy company and had to resolve many of these). However, I was shocked that at the end of the period I was told it would take to resolve, I had to contact to chase rather than being contacted by Green to let me know there would be a further delay. This was a premonition for what was to come.



I was (and still am) incredible distressed by this as I havent been able to afford to put the heating on at all in 2020 since this started. On the 10th Feb (1 month after I had emailed) I had a response - saying my email would be sent over to the smart meter team who would be in touch. I had waited a month to be told my email would be sent to someone else. Now on the 27th February (despite 2 chasing emails and a request for this to now be escalated to a formal complaint) I am still waiting a reply to get anywhere to resolving my problems. It is snowing today and I still cannot afford to put the heating on.

THIS COMPANY WILL NOT HELP YOU AND DOES NOT CARE ABOUT YOU OR YOUR CUSTOM AT ALL.